Delivery Experience Supervisor (Last Mile)
5900 Avebury Rd, Mississauga, ON L5R 3M3, Canada

Job Description
Posted Wednesday, June 17, 2026 at 4:00 AM

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data‑driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies.

The ideal candidate will be someone who has a proven track record of driving commercial vehicles coupled with training/instructional skills to audit new delivery partners as well as existing drivers. The individual selected for this position will track and audit the driving, product handling and customer service skills of all delivery teams. In addition, the supervisor will conduct safety training according to Metro's well‑defined training program for drivers. Through KPI monitoring and follow‑up, the supervisor will be an advocate for the required professional behaviors and expectations set forth by Metro.

RESPONSIBILITIES:

The ideal candidate for this role will be responsible for ensuring delivery driver compliance to Metro's SOPs. This job is also responsible for monitoring policy standards, tracking performance data and customer service feedback of Metro's employees and delivery partners.

Route Audits (random and unannounced delivery audits)

Collaboration,



development and updating of delivery training materials

Comprehensive knowledge of all Client/Retailer SOP’s

Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff

Assist in the onboarding of recent customers (SOP development, training etc.)

NPS awareness, auditing, and improvement programs

Manage and document the initial, recurring and “as needed” training programs

Identify and resolve product and property damage root causes

Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)

Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)

Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation)

Training of Delivery App (TMS) usage and compliance

KPI audits and corrective action plans

Regular participation in dock meetings and load outs

Develop claims mitigation and resolution programs

Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.)

Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)

Other duties as assigned

EXPERIENCE

Minimum 3 years of Home Delivery experience





Past Owner Operator experience would be an asset

Sound knowledge of the Occupation Health and Safety Act and MTO regulations

Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software

Minimum 5 years clean driver abstract

Transportation Industry experience is preferred

COMPETENCIES

Customer Centricity

Fostering Culture

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

EDUCATION:

College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

Why Join Us

Work in an environment where safety is our first priority

The opportunity to build a career with a growing company

Medical, dental, and vision coverage for you and your family

Life and disability insurance

Wellness programs to support your family’s well‑being

A Retirement Savings Program with a company match

Employee Appreciation Day

Company sponsored social events

Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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📌 Delivery Experience Supervisor (Last Mile) (Ontario)
🏢 Metro Supply Chain
📍 Ontario