Shape the future of customer experience with TELUS Digital as an Associate Principal focused on AI and CX solutions. Work hybrid or remote from within Canada, offering flexibility and innovation.

As a key member of the TELUS Digital Strategy team, you will drive initiatives that blend AI capabilities with customer experience improvements. This leadership role is designed for a candidate with a solid background in AI and tech strategy, ready to drive high-impact transformations in global contact centers. Your strategic insights will empower teams to bring to life advanced AI tools and technologies.

Key Responsibilities:
• Act as a bridge between strategy and technology
• Design actionable AI-driven customer experience plans
• Develop business cases for AI implementation




• Identify tec opportunities to enhance customer engagements
• Contribute to CX Product roadmap continuously

Requirements:
• 5-10 years in consulting or digital product strategy
• Experience with essential contact center technologies
• Proven ability to communicate complex concepts clearly
• Solid curiosity and passion for AI advancements
• Analytical mindset to assess tech solutions effectively

Drive innovation and elevate customer experiences at TELUS Digital with your AI expertise.
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📌 TELUS Digital AI & CX Strategy Leader (Alberta)
🏢 TELUS Digital
📍 Alberta