Elevate customer journeys as TELUS Digital’s Associate Principal, CX Application Strategist. Lead AI and digital transformation initiatives within our global operations.

This exciting role allows you to work hybrid from Vancouver, BC, or remotely across Canada. With 5-10 years in management consulting or product strategy, you’ll design innovative AI strategies and collaborate on implementation initiatives. Your insight will help bridge business needs with technical capabilities in customer experience delivery.

Key Responsibilities:
• Bridge business strategy with AI-driven customer interaction projects
• Design and prototype cutting-edge AI-centered CX strategies
• Collaborate to build comprehensive business cases for tech projects




• Identify high-impact opportunities for enhancing customer interaction
• Feed innovative ideas into the CX Product roadmap

Requirements:
• 5-10 years in management consulting or digital strategy
• Proficiency in contact center tools and AI technologies
• Capable of explaining tech concepts to non-technical stakeholders
• Analytical mindset to quantify tech/AI business impacts
• Exceptional communication for executive-level engagements

Shape the future of customer experience with your expertise at TELUS Digital.
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📌 TELUS Digital Associate Principal, CX Applications (Alberta)
🏢 TELUS Digital
📍 Alberta