Drive improvements in ITSM at Payments Canada as a Service Management Analyst, contributing to a dynamic team in a adaptable hybrid environment. Engage in growing your expertise while delivering high-quality service.

Payments Canada is looking for a proactive Service Management Analyst to enhance our ITSM Practices. The successful candidate will perform essential operational duties, facilitate project management, and execute strategies to improve service delivery. Collaborate with colleagues and clients to foster effective services and support.

Key Responsibilities:
• Execute ITSM functions such as change management
• Collaborate with teams on project planning and execution
• Provide technical support to meet client needs
• Support process reporting and data analysis
• Maintain relationships with external providers

Requirements:
• Education in a related discipline
• Minimum three years in service management environments
• Desire to achieve ITIL4 certification
• Willingness to participate in on-call service
• Capable of passing necessary background verifications

Empower Payments Canada’s mission by bringing your expertise in service management to our team.
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📌 IT Service Management Analyst Position (Quebec City)
🏢 Payments Canada
📍 Quebec City