Position: Workforce Manager
Location: Charlottetown Office Employment Type: Full-Time, Permanent

About Us
Northumberland Ferries Limited (NFL) and Bay Ferries Limited (BFL) are trusted marine transportation providers serving Atlantic Canada and beyond. As operators of essential transportation infrastructure, we connect communities, support tourism, facilitate trade, and deliver protected, reliable, and efficient marine transportation services.

As our operations continue to evolve, we are seeking an experienced workforce planning and operations professional to strengthen workforce coordination, operational readiness, and staffing resilience across NFL and BFL.

The Opportunity
Reporting to the Director, People & Culture, the Workforce Manager provides strategic leadership and oversight for workforce planning, scheduling coordination, operational readiness, and compliance systems across both organizations.

Acting as a central coordination point between Marine Operations, Terminal Operations, Safety, Training & Development, Payroll, and People & Culture, this role ensures vessels and terminals are staffed with qualified, compliant personnel in alignment with regulatory requirements, company policies, and collective agreements.

The Workforce Manager leads workforce coordination processes, staffing gap analysis, scheduling consistency, operational resilience, and workforce planning initiatives supporting both marine and terminal operations.

This is a unique opportunity to help modernize and strengthen workforce planning and operational readiness within a critical transportation organization.

Key Responsibilities
Workforce Planning & Operational Readiness





Lead workforce planning and scheduling coordination initiatives supporting vessel and terminal operations across NFL–BFL

Conduct staffing gap analysis and support seasonal workforce planning

Coordinate workforce readiness activities, including certification visibility, training coordination, and scheduling support

Support operational readiness during refits, layups, dry docks, and seasonal operational transitions

Demonstrate a commitment to maintaining a just‑culture safety environment

Scheduling, Compliance & Labour Relations Support

Support workforce scheduling and call‑in coordination processes across operational teams

Promote compliance with collective agreements, fatigue‑management practices, and scheduling requirements

Collaborate with Operations, Safety, Payroll, and Labour Relations teams to support consistent workforce practices

Provide scheduling guidance and support to operational leaders and workforce coordinators

Leadership, Systems & Workforce Development

Lead and support Workforce Coordinators and cross‑functional workforce planning activities

Support recruitment planning, onboarding, and succession initiatives for operational roles

Monitor workforce metrics and reporting, including overtime, scheduling trends, and operational readiness indicators

Help improve workforce systems, scheduling consistency, and payroll validation processes

Qualifications
Education & Experience





Bachelor’s degree in Business Administration, Human Resources, Logistics, Operations Management, Maritime Studies, or a related field preferred

Minimum 5–7 years of progressive experience in workforce planning, operations coordination, logistics, labour relations, human resources, or a related operational environment

Experience working in a unionized environment

Leadership or supervisory experience considered an asset

Experience in transportation, marine, industrial, or other 24/7 operational environments considered an asset

Knowledge & Skills

Strong organizational, analytical, and problem‑solving skills

Ability to interpret and apply collective agreement provisions and operational scheduling requirements

Strong interpersonal and communication skills with the ability to collaborate across operational and corporate teams

Experience with scheduling systems, HRIS platforms, payroll systems, and workforce reporting tools

Ability to manage multiple priorities in a fast‑paced operational environment

Demonstrated commitment to supporting a strong just‑culture safety environment

Compensation & Benefits
We offer a competitive total compensation package, including:

Annual salary of $80,000 – $85,000, commensurate with experience and qualifications

Comprehensive health and dental benefits

Employer‑supported pension program

Paid vacation

Professional development and continuous learning opportunities

The opportunity to lead enterprise technology transformation within a critical transportation organization

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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