Senior Technical Account Manager - Cloud Compute
Canada (Remote)

Job Description
Are you excited to work with innovative cloud and AI technologies?

Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?

Join Akamai's Cloud Solutions Group

Use your cloud expertise and strategic advisory skills to help customers maximize the value of Akamai Cloud Compute solutions while accelerating adoption of modern applications, AI inferencing workloads, and emerging agentic technologies.

As a Senior Technical Account Manager, you will be responsible for:

Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions

Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements

Creating and executing customer success plans that drive adoption, retention, business value, and long‑term growth

Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices

Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes

Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs

Driving customer success through regular business reviews, technical consultations, and proactive engagement

Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth

Do what you love
To be successful in this role you will:

Have 8 years of relevant experience and a Bachelor's degree or its equivalent

Have experience in Cloud Computing, Infrastructure, DevOps,



Technical Account Management, Solutions Architecture, or Customer Success in a customer‑facing role

Demonstrate a strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments

Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives

Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures

Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies

Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams

Demonstrate robust communication, presentation, and consultative problem‑solving skills

Have experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus

Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from CA$96,400 - CA$173,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Job Info

Job Identification 3074

Posting Date 06/15/2026, 06:30 PM

Locations 343 Preston Street, Suite 420, Ottawa, Ontario, K1S 1N4, CA (Remote)

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📌 Senior Technical Account Manager - Cloud Compute (Manitoba)
🏢 Akamai
📍 Manitoba