Description
Care Supervisor (RN/ RPN) - Ottawa - This is a 6 months term position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Supervisor in Ottawa.

Salary Range: The salary range for this position is $70,000– $75,000 per year.

Vacancy Disclosure: This posting is for an existing vacancy. The position is a 6‑month term contract to cover a leave of absence.

Why CBI Home Health?
We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

Weekend premiums, travel pay and/or mileage reimbursement

Full-time with versatile scheduling options.

Reward and recognition programs, including earned-wage access through our partnership with ZayZoon

Comprehensive benefits package including Group RRSP, extended medical and dental coverage

Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.

Employee and Family Assistance Program

Paid orientation, training and development with opportunities to grow your career

Group RRSP and Retirement Savings Program for Home Health Ontario employees

What you will do





Respond to patient referrals within timelines (internal and external)

Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines

Document all required information, including any information pertinent to the client status and care planning

Ensure Patient and Care Provider safety by accurately assessing risk using tools provided

Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan

Reassess patients at interim visits to ensure the service plan continues to be appropriate

Be responsible for investigation, resolution and reporting of all customer related complaints

Promote service delivery excellence through effective on‑boarding, mentoring, coaching and performance managing of field staff, including performance reviews

Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations

Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers

Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence

Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care,



external stakeholders and the associated Regulatory Body

Ensure accurate and timely completion of appropriate documentation, including client charting

Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care

Ensure a timely and comprehensive response to Incident Reporting (IR)

Ensure policies and procedures are enforced and reflect best practices

Participate in on call rotation.

What you will need to be successful

Possess a current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse

Have 2 years of supervisory experience and/or experience in the home health service delivery

Be able to effectively establish and build rapport with clients and Care Staff

Possess a valid Ontario driver’s license with access to a reliable vehicle

Have the ability to provide the best possible solutions to problems that align with policies and uphold best practices

Be self‑motivated with an ability to work both independently and as an effective member of a team

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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📌 Care Supervisor - Ottawa (Quebec City)
🏢 Cbihomehealth
📍 Quebec City