Be a Tier 2 Support Engineer within our innovative company that secures AI-driven SDLC processes. Engage directly with customers to configure, debug, and ensure operational excellence across wide-ranging infrastructure.
You will take on escalated customer issues, utilizing your technical expertise to diagnose and resolve problems surrounding SSO protocols and API functionalities. Collaborate closely with R&D;, ensuring product improvements and seamless customer setups while actively participating in on-call rotations for urgent needs.
Key Responsibilities:
• Serve as the primary contact for escalated technical issues
• Diagnose SSO, API, and security-related problems
• Support customers through deployment and integration phases
• Log issues and suggest enhancements to R&D; teams
• Manage support case queues with timely updates to clients
Requirements:
• At least 3 years in B2B SaaS support or solutions engineering
• Expertise in troubleshooting SSO protocols: SAML, OIDC, SCIM
• Skillful in log analysis and performance debugging
• Experience with CI/CD and developer tooling
• Excellent communication skills for diverse audiences
Leverage your technical troubleshooting skills to deliver exceptional support to customers and enhance our AI-driven solutions.
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