Lyft is seeking a Senior Manager of Support Excellence to lead an integrated enablement system across Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. You will shape the AI-native support strategy and drive measurable improvements in customer outcomes at scale.
You will partner with Operations, Product, and Technology to roll out capabilities, govern knowledge, and accelerate AI adoption while maintaining high standards of delivery and accountability.
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📌 Senior Manager, Ai Driven Support Enablement Toronto
🏢 Socket.dev
📍 Toronto
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