Salary Range: $58,000.00 To $85,000.00 Annually

About the Position
We are hiring an ERP & Data Governance Administrator to join our Information Technology team. This full‑time, permanent role will be based in either our head office in Oakville, Ontario, or our production facility in Ottawa, Ontario. The position reports to the VP of IT and Digital Transformation.

Responsibilities

Manage user provisioning, role‑based access controls (RBAC), and permissions within the ERP environment.

Provide first‑ and second‑level troubleshooting support for end‑user ERP inquiries and workflow errors.

Oversee the integrity, synchronization, and quality of critical master data records (leads, customers, partners, vendors) across ERP, CRM, and third‑party tools.

Run routine health checks to catch duplicates or formatting errors, and execute bulk data updates and deduplication tasks regularly.

Administrate the corporate Google Drive environment, design standardized folder structures, enforce file‑naming conventions, and conduct regular access security audits.

Create Standard Operating Procedures (SOPs) and train employees on Google Drive best practices and system utilization.

Assist with other tasks as assigned by the VP of IT and Digital Transformation.

Qualifications

Bachelor’s degree or diploma in Information Technology, Computer Science, Business Information Systems, or a related field.

2 to 5 years of experience in IT support, ERP, data governance or CRM system administration and data management/processing.

Strong understanding of relational databases, introductory SQL, and role‑based access controls (RBAC).





High‑level competency in NetSuite to manage complex data sets and streamline reporting.

Experience utilizing generative AI tools (e.g., Gemini, ChatGPT, Claude) and AI/LLM data processing tools to optimize workflows and improve operational efficiency.

Demonstrated experience streamlining internal data workflows, ensuring data integrity, and enhancing team‑wide communication.

Advanced proficiency in Google Workspace & Drive administration, Google Productivity Suite (Docs, Sheets, Slides, Forms).

Willingness to obtain and maintain NetSuite Administrator certification.

Ability to speak, write, and read in French is considered an asset.

Excellent interpersonal and communication skills, both verbal and written.

Ability to adapt to changing business needs and proactively seek opportunities for improvement.

Attention to detail, highly organized, and able to prioritize and handle multiple tasks.

Perks

Competitive salary range of $58,000 – $85,000 per year.

Hybrid work environment with flexibility to work from Oakville or Ottawa.

Health care spending account and paid time‑off.

Opportunity to grow professionally within a collaborative and supportive team.

Access to internal learning platform (DRMG University) and development initiatives.

Equal‑Opportunity Employer
DRMG is an equal‑opportunity employer that fosters an inclusive, equitable, and accessible environment. We comply with all applicable legislation and provide accommodation for applicants with disabilities. All candidates are evaluated by our People & Culture team in a non‑discriminatory process.

#J-18808-Ljbffr

📌 ERP & Data Governance Administrator (Ontario)
🏢 DRMG | Direct Response Media Group
📍 Ontario