Job Description
We are looking for a Sales Supervisor to lead a team of Sales Representatives, spark performance, build confidence, and help create an engaging, goal‑driven culture where people can do their best work and celebrate success along the way.

Schedule

Full‑Time, Permanent

On‑Site Hybrid

Hours of work:

Monday to Friday, 8:30am - 5:00pm

Ability to work flexible schedule outside regular office hours may be required

Possibility of some evenings and weekends to participate in leadership, business development, and supervisory activities and to manage extended queue hours

Responsibilities

In cooperation with the Sales Manager, set performance goals and objectives. Maintain a high level of engagement with the sales team, consistently monitoring progress, providing formal and informal feedback, and coaching representatives toward performance excellence.

Maintain high levels of motivation, professionalism, skill set discipline and morale through coaching – develop and maintain a team with a strong sales culture.

Call quality monitoring of staff. Conduct regular call reviews to assess communication effectiveness, discovery and needs assessment skills, product knowledge, objection handling, sales techniques, accuracy of information provided, and overall customer engagement.

Ensure frequent and clear communication with the representatives so they are knowledgeable on current marketing goals and sales strategies via weekly sales meetings.

Handle customer escalations and utilize escalations as a method to train and develop the team.

Identify and control customer service issues through problem management, tracking and resolution.

Lead by example. Jump in as needed to meet the demands of our customers and actively participate in a variety of team projects and initiatives.

Work directly with your team to reach predefined sales goals.





Ensure the team uses the CRM effectively to build and maintain their sales funnel.

Respond to escalations from customer inquiries, requests and complaints.

Provide information and reports, as required, to inform your Sales Manager of progress and success.

Make recommendations on new programs, policies and procedures that will result in the continuous improvement of current processes for the benefit of customers and the company.

Help build and determine sales campaigns.

Any other duties as may be assigned from time to time.

HR Responsibilities

Hire/Onboarding/Train/Retain.

Together with the Sales Manager, set KPIs, consistently monitor and provide formal and informal feedback to all team members.

Conduct regularly scheduled team meetings.

Develop and execute individual coaching plans including regularly scheduled 1:1s and interaction reviews (in‑person, telephone, video, email).

Conduct Performance Reviews and Employee Performance Improvement Plan (EPIP) meetings as required.

Document performance, attendance or behavioural issues; ensure timely appropriate resolution to the concern up to and including termination as guided by Management and HR.

Approval of timesheets/vacation/time off requests in alignment with company policies.

Completion of variable compensation.

Completion of HR forms.

Qualifications

Minimum of three (3) years supervisory experience, leading commission‑based Sales Representatives; experience within a contact centre setting considered an asset.





Experience creating sales campaigns and analyzing sales results.

Experience working with a Customer Relationship Management (CRM) application.

Demonstrated proficiency in a Windows PC environment, combined with demonstrated keyboarding and data entry abilities; above average skills within the Microsoft Office Suite, including Word, Excel and Outlook.

University Degree or College Diploma, with a focus in business preferred.

Valid Class G Driver’s Licence and your own reliable vehicle.

Required Skills & Abilities

Superior leadership skills in managing a team through motivation and encouragement.

Excellent oral communication skills and the ability to provide oral and written coaching and feedback.

Excellent written communication and documentation skills and the ability to analyze results with the purpose of formulating successful actions for improvement.

Superior organization and problem‑solving skills.

Strong, positive and professional interpersonal skills.

Exceptional team player with a friendly outgoing personality.

Ability to handle stress and difficult situations calmly and effectively in a fast‑paced environment.

Benefits

Internal growth and learning opportunities.

Challenging and rewarding place to work.

Comprehensive health and benefits.

Competitive starting rates.

Employee discount plan on Execulink services.

RRSP matching program.

EEO Statement
Execulink Telecom is an equal opportunity employer that recognises that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier‑free recruitment and selection processes.

We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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📌 Sales Supervisor (Ontario)
🏢 Execulink Telecom
📍 Ontario