Description
Join our team and what we'll accomplish together

The Strategic Program Manager - Mall & Events Channel is the operational and strategic leader for a high-growth indirect sales enablement program. You will drive the channel's evolution toward a 2026 target of 40K sales (+15% YoY growth) by establishing governance, vendor partnerships, and cross-functional alignment.

This high-visibility role requires a strategic operator who builds structure from ambiguity and influences without authority. You will be accountable for unlocking program potential through disciplined management, data-driven decisions, and a relentless ROI focus.

Collaborating across Sales, Finance, Channels, and Marketing, you will lead Eastern expansion, omni-channel pilots, contract negotiations, and the development of a robust ROI model to guide long-term strategy.

As a foundational hire, you won't just manage a program—you'll define excellence. If you are energized by delivering measurable outcomes and building from the ground up, this role was made for you.

What you’ll do
Driving Strategic Evolution, Vendor Management, Performance Governance, and Program ROI

Own end-to-end program management for the Mall & Events channel, driving toward 40K total sales in 2026

Lead the development and implementation of a unified program scorecard with rep-level sales attribution, per-event targets, and location-tier performance benchmarks to replace manual reporting processes

Lead the design and implementation of vendor financial arrangements in partnership with Finance, establishing performance-linked compensation tied to TELUS ROI metrics

Analyze performance volatility and develop mitigation strategies to stabilize weekly RGU output and improve forecast accuracy

Develop a data-driven location tiering model that incorporates TELUS performance inputs to guide Mall selection, replace underperforming locations, and optimize geographic footprint

Lead pilot design and execution in partnership with cross-functional teams, exploring staffing and channel integration models that optimize Cost of Acquisition (COA) and labor utilization





Build and implement a comprehensive TELUS Event ROI and long-term decision model to replace cost-and-revenue-potential-based decision-making with a rigorous, data-backed framework for staffing, location, and investment decisions across the program

Establish governance structures, measurement cadences, and formal interlocks with External Partners, Channel, Marketing, and Finance to create accountability and build the collaborative infrastructure necessary for program success

Represent the Mall & Events program in senior leadership forums, providing clear, data-driven updates on program performance, risks, and strategic direction

Qualifications
What you bring
Leadership & Stakeholder Influence

Lead through influence in a matrixed environment, aligning diverse stakeholder groups — including Finance, Retail, Marketing, Channels, and external vendors — around shared program objectives

Build strong, trust-based relationships with senior leaders and cross-functional partners, fostering a culture of transparency in sharing risks, opportunities, and performance outcomes

Champion the program with confidence in executive forums, translating complex data and operational realities into clear, compelling narratives

Core Competencies

Demonstrate exceptional program management discipline — building structure, governance, and accountability frameworks where they don't yet exist

Apply strong analytical and financial acumen to develop ROI models, breakeven analyses, and performance scorecards that drive sound business decisions

Navigate ambiguity with confidence, creating clarity and momentum in a program undergoing strategic evolution

Deliver excellent communication and presentation skills, crafting clear, concise, and compelling materials for all audiences, including executive leadership

Demonstrate creative problem-solving and a bias for action, proactively identifying gaps and piloting solutions that deliver measurable results





Bring a vendor management mindset — skilled at negotiation, contract analysis, and holding external partners accountable to performance standards

Education & Qualifications

University degree in Business, Marketing, Entrepreneurship, or related field (MBA degree desirable)

8+ years of progressive program or channel management experience, preferably in the telecommunications industry

Demonstrated ability to manage successful sales initiatives within cross-functional settings, collaborating effectively with marketing and channel teams

** This position requires a willingness to travel for work

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Growth opportunities and learning & development opportunities to develop your skills

And much more ...

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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📌 Senior Program Manager (British Columbia)
🏢 Intello Technologies
📍 British Columbia