We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

Position Summary
The service manager will lead, support and develop a large team of highly skilled technicians that work in the field to achieve employee, department and customer goals and objectives. Equally significant they will strive to build meaningful relationships with their customers to add value and insight to their current and future service needs.

How You’ll Make An Impact
You will manage the day to day activities of the designated zone, including road service technicians, support personnel, customer service and work orders with the following responsibilities:

Work with technicians to achieve monthly/annual objectives

Ensure compliance with policies, train and develop technicians and participate in health & safety initiatives

Ensure technicians are well equipped with proper equipment prior to service calls through the maintenance of service vans & tools

Monitor attendance of staff and accounting of hours/posting of work orders

Contact or meet with customers to review new business, address any concerns and technical issues

Complete site visits to customer locations

Analyze customer satisfaction levels and build rapport with customers

Resolve concerns/disputes

Conduct annual performance evaluations one to one with subordinates





Maintain employee training records

Create and track various operational reports for the zone

Monitor performance and KPIs

Assist in preparation of business plans and annual budgets for service operations

Attend and participate in various strategy, team, management, and health & safety meetings.

Forecast replacement or growth projections of technician headcount and set budgets based on financial data, market and business analysis

What You’ll Bring To The Table

A minimum of 5 years’ experience within the service industry

College or university education is required

Experience managing and leading a team

Strong interpersonal and communication skills

Customer service oriented

Solid analytical and problem solving skills

Ability to be flexible and work in a fast paced and changing environment

Possess a valid driver’s license

Why You’ll love it here

We offer a competitive salary, incentive program, and an excellent advantages package

We trust and support you - take ownership of your work and push your ideas from inception to execution

We want to see you grow - we support your career progression and provide learning and development opportunities

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment




Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!

Additional Qualifications
Education

College or university education would be an asset is required

High School, Other is required is required

Skills

Achieves Results

Ability to prioritize

Develop Plans to Achieve results and Objectives

Perform well in a fast-paced environment

Timely Decision Making

Bona fide job requirement

A driver’s abstract will be required upon acceptance of an offer and must meet company policy.

Shift: 8:00AM - 5:00PM - Monday to Friday

Valid Drivers Licence

Business Knowledge and Improvement, Minimum of 5 years experience within the service industry.

Collaborates with Others, Works Effectively with Others

Committed to Customers

Develops and Maintains Relationships

Responsiveness

Communicates Effectively

Attentive and Active Listening

Clear and Concise (oral and written communication)

Communicates with Confidence

Courteous and Professional Manner

Presentation Skills

Demonstrates Functional Expertise

A minimum of 3 years related work experience

Familiarity with Mobile Technology

Microsoft Office Applications

Strong Problem Solving

Leads People and Teams

Builds Effective Teams

Hiring and Staffing

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📌 Service Manager (2026-9533) (Alberta)
🏢 Johnston Equipment
📍 Alberta