What is the opportunity?
As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful and friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail‑oriented, focusing on problem solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to current and existing clients, as well as referring them to your partners within the organization.

What will you do?

Provide insurance advice and solutions to clients based on their needs through inbound calls.

Maintain a consistent, positive client experience, resolving concerns at first point of contact and building relationships through meaningful discussions.

Complete personalized needs assessments and reviews using tools, resources, and calculators to demonstrate value and support advice recommendations.

Show a solid understanding of regulatory risk when underwriting and updating home and auto insurance policies.

Use procedures effectively and seamlessly during conversations with clients.

Cultivate and maintain relationships with partners to work as one RBC team.

What do you need to succeed?
Must‑have

Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers, or the willingness and ability to obtain it, along with the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).

Bilingualism (English and French) required, as you will regularly serve our clients in both languages.





Exceptional customer service skills with the ability to build strong relationships and connect with clients.

Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00 am – 8:30 pm.

Digital literacy across a broad range of services (smartphones, tablets, laptops, etc.).

Nice‑to‑have

Post‑secondary education.

Knowledge of insurance products.

Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

Working with an award‑winning team.

A comprehensive total rewards package that prioritizes your overall well‑being, including flexible and modern benefits, competitive compensation and stock options.

Work where you belong as part of a supportive, inclusive team and company that celebrates your unique perspectives, background, and experience and wants you to bring your whole self to work, every day.

Leaders who are invested in your success and provide opportunities to learn, grow and try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

Flexible work arrangements and leaders who support your needs – both personal and professional.

An opportunity to have real impact on the lives of our clients and the communities we serve.

RBCI software tools to boost your productivity.

Additional Job Details
Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-17

Application Deadline: 2026-08-03

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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📌 Damage Insurance Agent (Bilingual)- EN (Quebec City)
🏢 RBC Insurance
📍 Quebec City