Location: Vaughan, ON (On-site, 5 days per week)

Language: Strong written and verbal communication skills in English required.

About the Opportunity
An established consumer products organization is seeking a Customer Fulfillment Leader to support a high‑volume retail order management function during a critical period of business demand. This role plays a key part in ensuring major retail partners receive accurate, timely order support while helping maintain a seamless order‑to‑cash process.

Working closely with teams across Sales, Marketing, Logistics, and Finance, you will be the go‑to resource for order management activities and customer fulfillment support. This is an excellent opportunity for a detail‑oriented professional who thrives in a fast‑paced environment and enjoys building strong relationships while delivering exceptional customer service.

What’s In It for You

Gain exposure to a nationally recognized consumer products environment

Work alongside experienced cross‑functional teams in operations, logistics, and sales

Contribute to a high‑impact function that directly supports key retail partnerships

Join a cooperative workplace that values accountability, teamwork, and customer excellence

Opportunity to demonstrate your expertise and potentially extend beyond the initial contract term based on business needs and performance

Your Responsibilities

You’ll manage customer orders from receipt through fulfillment,



ensuring accuracy and timely processing

You’ll maintain customer data and support efficient order‑to‑cash processes within SAP S/4HANA

You’ll process incoming EDI orders, purchase order updates, and customer claims

You’ll provide knowledgeable support regarding product availability, pricing, and order status inquiries

You’ll collaborate with Sales, Marketing, Logistics, and Finance teams to resolve customer needs and delivery requirements

You’ll research replacement parts and product information to support retail customer inquiries

You’ll identify and elevate complex customer concerns while maintaining a high standard of service

Skills and Qualifications

Minimum 3 years of experience in order management, order fulfillment, customer service, or order entry within a fast‑paced environment

Hands‑on experience with SAP is mandatory (SAP S/4HANA or SAP Sales & Distribution (SD) is an asset)

Strong order management experience supporting retail, consumer products, apparel, appliance, or similar industries

Proven ability to manage high‑volume customer orders with exceptional attention to detail

Proficiency with Microsoft Office Suite, including Excel

Strong communication, problem‑solving, and customer relationship management skills

Ability to work both independently and collaboratively within a team environment

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📌 Customer Fulfillment Coordinator (Ontario)
🏢 Altis Recruitment
📍 Ontario