The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company’s front line contact with the customer and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.
Skills, Knowledge & Experience
Customer service experience in a call center setting or a dedicated customer service department
Wynne or AS400
PC systems and typing skills (CRM, email, chat)
Supporting others to “get things done”
Equipment rental knowledge
Construction industry knowledge
Qualifications
Physical demands include bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors as required.
Requires fluency in both English & French. Proficiency in English is necessary to effectively communicate with clients and colleagues across North America, respond to English inquiries, and ensure clear internal collaboration.
Equal Chance
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Sunbelt Rentals supports service members. Veterans encouraged to apply.
Compensation
The starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.
Perks
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
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📌 Bilingual English & Québec French Customer Service Representative Quebec City
🏢 Sunbelt Rentals
📍 Quebec City
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