Bilingual Customer Success Support (French/English)

Location: Toronto, ON

Work Arrangement: On-site

Salary: $65,000-$80,000 CAD + Benefits

Employment Type: Permanent

JOB DESCRIPTION

Insight Global is seeking a Bilingual Customer Success Support. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will serve as a subject matter expert on both the platform and the rules and guidelines that govern it, acting as a trusted partner to clients and internal teams. This is a highly client-facing role that combines customer success, account management, and operational oversight, with a strong focus on problem-solving, relationship building, and platform adoption. Key Responsibilities: - Serve as the primary point of contact for clients, ensuring a positive and seamless experience across all interactions - Act as a subject matter expert on the platform, including compliance guidelines, workflows, and processes - Support clients through multiple communication channels, including phone, email, and in-platform messaging - Troubleshoot technical and process-related issues,



guiding users through solutions in real time - Build and maintain strong relationships with repeat clients, providing consistent and qualified support - Oversee and manage client programs to ensure accuracy, efficiency, and compliance with brand or platform requirements - Handle escalated client issues, providing thoughtful resolutions and clear explanations when needed - Partner with internal teams to support campaign execution and ensure client goals are met - Maintain detailed records and documentation while operating in a structured, high-volume setting

REQUIRED SKILLS AND EXPERIENCE
2+ Years of Customer Success Support and Client Facing Roles. - Solid Verbal and Oral Skills - Bachelor Degree in n Business, Marketing, Communications, or a related field. - Proven ability to solve problems and challenge in real time. - Confident! - FLUENT IN FRENCH - IG COMM - SaaS Business or Marketing Agency (not creative work so need to look out for that) or Hotel, hospitality business is also good- no call Centre experience!

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

📌 Bilingual Customer Success And Support Mississauga
🏢 Insight Global
📍 Mississauga