Location
CA-QC-DORVAL-730-CUST ~ 730 Cote-Vertu Ouest ~ BLDG 4 (External Site)

Date Posted
2026-06-16

Country
Canada

Job Summary
Lead Field Service Technician responsible for coordinating day‑to‑day operations and prioritizing VHF/UHF radio, telephone, networking, and PC related issues from the Montreal office.

Key Responsibilities

Act as the primary technical point of contact for the customer, ensuring effective communication and rapid issue resolution.

Lead day‑to‑day site operations and coordinate technical resources to meet contractual service level agreements (SLAs).

Manage customer assets, including inventory control, lifecycle management, audits, tracking, and reporting.

Oversee incident management activities, ensuring timely response, escalation, root cause analysis, and closure of service incidents.

Develop and maintain operational processes, procedures, and maintenance documentation to improve efficiency and consistency.

Ensure compliance with ISO standards, company policies, quality management systems, and regulatory requirements.

Support project implementation activities, including planning, scheduling, site coordination, and customer communications.

Mentor and provide technical guidance to site personnel while promoting a culture of accountability and safety.

Facilitate change management processes and ensure proper documentation of system modifications.

Coordinate, prioritize and resolve issues encountered by customers.

Analyze system failures, identify and restore equipment malfunctions and failures.





Escalate critical or complex issues that will impact the business.

Perform a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.

Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.

Manage technical products, services, logistics and provisioning, quantity surveying, and configurations for assigned customers.

Troubleshoot technical problems and recommend actions to company or customer representatives.

Assess product needs in accordance with customer specifications.

Act as local on‑site Collins Aerospace representative to the customer's organization.

Manage statement of work to meet customer and contract requirements.

Manage quality issue management.

Contact customer, collect feedback, and establish and maintain a good relationship with customers.

Travel up to 30% of the work time.

Required Qualifications

Bachelor’s degree or equivalent experience with less than 2 years of prior relevant experience.

Canadian citizenship.

Must meet airport security access requirements for a Restricted Area Identity Card (RAIC).

Fluency in English and French, both spoken and written.





Work experience and technical knowledge in VHF/UHF radio.

Valid driver’s license and a personal vehicle for customer support requirements.

Preferred Qualifications

Completion of a practical course in RF radio and electronics.

Completion of a practical course in networking.

Demonstrated leadership, training ability, responsibility, and the capability of directing the activities of other technical personnel.

Perks

Three weeks of paid vacation.

Extended health care, dental, vision, and other insurance.

Life and long‑term disability insurance.

Group RRSP with company contributions up to 18% combined.

Ongoing training and education.

Tuition reimbursement in select areas.

On‑site parking.

Located near public transit.

EEO Statement
RTX adhère aux principes d’égalité en matière de recrutement et d’embauche. Toutes les candidatures de postulants qualifiés seront examinées avec attention, sans distinction d’origine ethnique, de couleur, de religion, de genre, d’orientation ou d’identité sexuelle, d’origine nationale, d’âge, de handicap, de statut d’ancien combattant protégé ou de toute autre caractéristique protégée par la loi.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

#J-18808-Ljbffr

📌 chef technicien de service sur le terrain / Lead Field Service Technician (Onsite) (Quebec City)
🏢 Collins Aerospace
📍 Quebec City