Lead the VIP player experience as a Senior Engagement Specialist in Calgary. Focus on ensuring tailored support, strategic loyalty initiatives, and high-quality interactions that resonate with top players.

This specialized role is dedicated to managing relationships with VIP clientele, developing bespoke engagement plans, and facilitating unforgettable in-person events. You'll leverage analytical insights to drive CRM activities, ensuring compliance and satisfaction while enhancing player retention and value.

Key Responsibilities:
• Oversee VIP player accounts and communications
• Organize and attend high-profile events in Alberta
• Track player satisfaction and performance metrics




• Develop reactivation strategies for disengaged players
• Ensure alignment with compliance and gaming regulations

Requirements:
• 2-4 years in relationship management or hospitality
• Robust interpersonal skills and event hosting experience
• Analytical skills for interpreting player data
• Familiarity with CRM systems and lifecycle management
• Commitment to responsible gaming practices

Drive loyalty and engagement with high-value players through your expertise and passion for customer relations.
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📌 Senior VIP Player Engagement Specialist (Alberta)
🏢 NeoPollard Interactive
📍 Alberta