Experience Aviva
Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

The Opportunity
We’re looking for a Product Manager to own and improve the digital experiences customers use after they buy – from self‑service journeys to claims to telematics-driven engagement.

If you want a role where you can ship, experiment, and materially improve how customers interact with us every day, this is it. If you’re looking to manage a backlog, it’s not.

What makes this role different

You’re not here to coordinate work – you’re here to ship and create momentum

You’ll be expected to use AI and modern product tools to reduce time-to-ship, not just write tickets

You’ll work on live, high-volume customer journeys with immediate impact

You’ll operate in a fully embedded product team, but with high ownership and autonomy

What You’ll Do
Build (this is the core expectation)
You Will

Move ideas from concept to a working prototype using AI tools and independently ship A/B tests using experimentation platforms

Prototype, test, and launch improvements quickly across self-service and claims journeys

Examples of How We Expect You to Work

Use GenAI to draft flows, content, and experiments

Use analytics + AI‑assisted analysis to identify drop‑offs, friction, and opportunities

Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly

Run rapid tests across digital touchpoints without heavy process overhead

Own Customer‑Facing Journeys

Own the product strategy and roadmap across self‑service, claims, or telematics experiences

Improve customer engagement, retention, and digital adoption





Deliver experiences that reduce effort and keep customers engaged post‑purchase

Lead Delivery

Work closely with engineering, design, and data partners to ship meaningful improvements

Prioritise impact over volume – focus on what moves customer and business outcomes

Balance day‑to‑day improvements with longer‑term product evolution

Raise The Bar On How We Work

Simplify how work gets done – cut process where it slows delivery

Introduce better ways of working using AI and automation

Build a culture of shipping, learning, and iterating quickly

What We’re Looking For
You are a builder

You’ve shipped products or features yourself

You’re comfortable getting hands‑on with tools and workflows

You are AI‑native

You actively use AI tools to accelerate your work

You think about how AI reduces dependency and speeds up delivery

You have strong product judgment

You know what matters and what doesn’t

You prioritise impact over completeness

You can operate in ambiguity and still deliver

You don’t need perfect structure to get started

You create clarity through action

What Makes You Stand Out

Experience working on customer account, claims, or post‑purchase journeys

Experience with experimentation, behavioural nudges, or engagement mechanics

Experience in mobile, telematics, or data‑driven products

What Success Looks Like (12–18 Months)





Customers choose digital self‑service because it’s simpler and faster than alternatives

Claims and servicing journeys are continuously improving – not released in batches

A meaningful share of improvements are shipped quickly without heavy dependencies

The team operates faster because of AI‑enabled ways of working you introduce

What You’ll Get

The salary band for this position ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Hybrid adaptable work model.

Outstanding career development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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📌 Product Manager – Digital Self-Service, Claims & Telematics (Ontario)
🏢 Aviva Canada
📍 Ontario