Role Responsibilities (contd.) Messaging Analyst (SA2) The Messaging Analyst delivers technical analysis, design, implementation, support, and operations of IMT services, contributing to the ongoing stability, modernization, and resilience of the Messaging workplace.

Working collaboratively with GoA staff, contractors, external service providers, and Technology Support and Operations teams, this role supports service delivery, implements current technologies, and resolves technical and operational issues.

Responsibilities Some of the responsibilities of this position include, but are not limited to: Delivering IMT services through technical analysis, design, implementation, operations, monitoring, and troubleshooting.

Applying Incident, Problem, Change, Project, Service, and Capacity Management principles to support reliable service delivery.

Implementing new IMT services and service enhancements while maintaining service integrity and availability.

Developing and maintaining technical documentation, procedures, tools, and support standards.





Supporting clients and collaborating with Technology Support and Operations teams to resolve issues and enhance service delivery.

Coordinating service testing, evaluations, and recommendations while maintaining alignment with cross-government ICT standards.

Keeping current with emerging Messaging technologies, industry best practices, and security compliance requirements.

Future-Focused Skills Matter Success in these roles requires curiosity and adaptability in an evolving technology landscape.

As AI continues to transform IT service delivery, Messaging specialists who can leverage AI-enabled tools to enhance operational efficiency, strengthen service reliability, improve decision-making, and support continuous improvement will be well positioned to succeed.

Please to view the job description for Senior Messaging Analyst position.

Please to view the job description for this Messaging Analyst position.

📌 Senior Messaging Analyst Edmonton
🏢 Government of Alberta
📍 Edmonton