Job title: Bilingual (French/English) Consultant, Team Lead – Pension Administration

Job Type: New position

Are you known for your leadership and pension expertise? Do you thrive in a fast-paced, client‑focused environment? Join our team and make a meaningful impact!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like
As a Team Lead, you will play a key role in coordinating daily operations and supporting your team, while ensuring high-quality service delivery to clients.

Manage the day‑to‑day activities of the technician team (scheduling, prioritization, task assignment, workflow management)

Plan and adjust schedules based on volumes and manage absences

Ensure adherence to service level agreements (SLAs) and quality standards

Monitor performance measurements (timeliness, quality, volume) and recommend corrective actions

Handle calls that have been brought up to a higher level, including complex or sensitive cases

Support the team on complex pension‑related matters





Conduct quality reviews (calculations, communications, documentation)

Lead team meetings and coordinate with internal collaborators (consulting, operations, IT, etc.)

Contribute to continuous improvement initiatives

Skills And Experience That Will Lead To Success

Proven experience in pension administration

Experience in a client service environment, including handling calls and customer concerns

Knowledge of MS Office Suite (Word, Excel and PowerPoint)

Proven ability to coordinate a team and manage priorities in a fast‑paced setting

Experience in operations and in coaching others and optimizing their work

Strong communication, problem‑solving, and decision‑making skills

French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.

Team-oriented leadership style with the ability to support and develop team members

This role offers a unique opportunity to combine leadership, technical expertise, and direct impact on client experience. You will work within a collaborative environment, supported by pension experts, where your ideas and contributions truly matter. At Aon, we are committed to professional growth, flexibility, and fostering an inclusive culture where you can bring your authentic self to work.

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📌 Bilingual (French/English) Consultant, Team Lead - Pension Administration (Ontario)
🏢 Aon
📍 Ontario