Elevate customer onboarding experiences at FacilityOS as a Customer Onboarding Manager. Take ownership of onboarding processes, ensuring seamless implementations of our SaaS platform for clients.

As part of the Customer Success team, you'll facilitate client training, documentation, and hardware setup management. Your main goal will be to ensure rapid and successful onboarding while achieving high customer satisfaction scores. You will act as the primary contact for clients, providing support and strategic guidance throughout the onboarding journey.

Key Responsibilities:
• Facilitate training sessions and onboarding calls with clients
• Document client-specific configuration requirements thoroughly
• Manage the setup of hardware and software for implementation




• Build and maintain customer relationships through effective communication
• Oversee the onboarding process for compliance and best practices

Requirements:
• 2+ years in SaaS onboarding or project management roles
• Robust communication skills for client interaction
• Proven ability to manage multiple priorities effectively
• Strategic thinker with a solution-oriented approach
• Independent and proactive in managing tasks

Utilize your onboarding expertise to enhance customer experiences at FacilityOS.
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📌 FacilityOS Customer Onboarding Manager (Ontario)
🏢 FacilityOS
📍 Ontario