Work Location: Markham, Ontario, Canada.

Hours: 35 hours per week.

Line Of Business: TD Insurance.

Pay: $58,800 - $83,000 CAD.

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. We protect clients from the accidents of life with a wide range of products including credit protection, life, wealth, travel, home, and auto insurance. With more than three million clients and over 1,000 TD Canada Trust branches, we serve customers across Canada.

TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously.

Job Overview
The Bodily Injury Analyst reports to the Team Leader, Claims Services and is responsible for handling bodily injury tort claims nationally. The role includes full investigation of liability and quantum, negotiation and resolution of claims, and travel to mediations, pre‑trials, and trials as required.

Responsibilities

Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly.

Establishes and maintains adequate case reserves following the BI reserving protocol and practices.

Complies with all established protocols for identification, notification, and reporting to Major Claims.

Complies with all established protocols respecting claims settlement authority.

Collects and documents claims related information accurately and concisely.

Manages proactive and sound file handling per established guidelines.

Manages both potential indemnity and expense to ensure sound cost management principles.

Exercises sound judgment in evaluation and resolution of complex meritorious claims.

Contacts unrepresented claimants and their legal counsel promptly to build trust and resolve low to moderate complexity claims fairly and proactively.





Manages claimants’ expectations throughout the claims process with regular follow‑up and delivery of commitments.

Communicates with clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts to establish cooperation.

Builds business relationships with Plaintiff Counsel to resolve claims files promptly through professional communication.

Collaborates proactively with Defence Counsel around established claims handling best practices.

Completes all required reports and notepad entries in a timely manner.

Travels as required for mediations, JDRs, and other meetings; may include occasional or frequent overnight travel.

Requirements

Minimum of 2–3 years of insurance adjusting experience; preference for AB or BI experience.

Sound knowledge of the Rules of Civil Procedure.

Strong understanding of the insurance industry and related legal environment.

Ability to prioritize and complete all claims handling activities around client and third‑party availability.

Superior interpersonal and communication skills.

Solid client service orientation.

Excellent organization and time‑management skills.

Effective analytical skills and attention to detail.

Strong negotiation skills.

Adaptable to a changing environment.

Capable of functioning effectively in a fast‑paced, multi‑faceted environment.

Can work independently with minimal supervision.

Preference for candidates pursuing or holding a CIP designation or other relevant continuing education.

Primarily onsite position, working from the office 4 days per week; target start date September 2026.

Benefits
Our Total Rewards package includes a base salary, variable compensation, health & wellness benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward & recognition programs.

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📌 Bodily Injury, Claims Advisor (Ontario)
🏢 TD
📍 Ontario