Lead and support requirements-gathering with multiple stakeholders through workshops, interviews, questionnaires, surveys, site visits, workflow analysis, use cases, and scenarios, following the Province's Agile-Iterative methodology.
Translate business requirements into CRM functional specifications and user stories in MS Azure DevOps, supporting delivery in a composable architecture.
Apply Oracle Fusion CRM knowledge to favour configuration over customization, identify process-improvement and re-engineering opportunities, and propose and communicate change strategies.
Recommend best-fit CRM modules to meet requirements with minimal customization and maximum reusability.
Maintain documentation as changes are introduced; create iteration release notes, user manuals, and training material; deliver training to drive end-user adoption.
Provide coaching, mentoring, and knowledge transfer to ITSS team members.
Define requirements for data migration from various source systems into the eCRM, and support data migration activities.
Support Quality Assurance, integration testing, user acceptance testing, and post-production functional support.




Work closely with the broader program/project team (Product Manager, Solution Architect, front- and back-end developers, PMs, other BAs, QA Analysts, and UX Designer).
Mandatory qualifications Minimum 5 years as a Business Analyst within a complex environment.
Minimum 2 years working with CRM systems (e.g., Oracle Sales and Service, MS Dynamics 365, Salesforce, HubSpot) — Oracle Fusion Cloud Sales and Service is preferred.
Experience gathering CRM requirements covering, at minimum: contact, account, case, service request, and work order.
Robust business background or solid IT understanding, with a relevant degree in business or IT.
Demonstrated ability to work in a dynamic environment, set priorities, and meet tight deadlines.
Experience working in an Agile-Iterative environment and methodology.
Desired qualifications (considered assets) Experience working with government organizations.
Business Analyst certification.
Oracle Sales and Service Fusion Cloud CRM certification, and hands-on Oracle Fusion Cloud CRM experience.

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📌 Oracle Sales Cloud Analyst (Nova Scotia)
🏢 United Software Group
📍 Nova Scotia