Join us as an experienced Customer Service Manager leading our dedicated team. Your focus on customer satisfaction and operational excellence will be key to enhancing our service delivery.

We seek a Customer Service Manager to guide our order entry and customer service efforts. This role requires mentoring representatives and analyzing customer feedback to inform strategy. You will collaborate across departments, ensuring an outstanding customer experience from first contact to resolution.

Key Responsibilities:
• Lead daily operations of customer service and order processing
• Train and develop customer service representatives
• Analyze customer data to find improvement opportunities
• Respond to customer inquiries and resolve complaints
• Work alongside other departments for seamless service

Requirements:
• Proven customer service management experience
• Excellent communication skills with confidence
• Robust operational efficiency background
• Experience in data entry is essential
• Familiarity with Canadian exporting and shipping requirements

Drive customer satisfaction through your leadership and analytical skills.
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📌 Experienced Customer Service Leader (Ontario)
🏢 Electro-Federation Canada
📍 Ontario