Overview
We are seeking an experienced Quadient Technical Lead to lead the design, development, and implementation of enterprise Customer Communication Management (CCM) solutions using the Quadient Inspire platform. The ideal candidate will possess strong hands‑on development expertise, technical leadership capabilities, and a proven track record of delivering document composition and omnichannel customer communication solutions.

Key Responsibilities

Lead the design, development, implementation, and deployment of Quadient Inspire solutions

Provide technical leadership, guidance, and mentorship to development teams

Analyze business requirements and translate them into scalable, maintainable technical solutions

Design and develop document templates, workflows, and automated document generation processes

Integrate Quadient Inspire with enterprise applications using REST APIs, SOAP web services, and middleware platforms

Collaborate with business analysts, solution architects, QA teams, and stakeholders throughout the project lifecycle

Conduct code reviews, enforce development standards, and ensure adherence to best practices

Troubleshoot and resolve production issues related to Quadient applications and document processing

Optimize document generation performance, scalability, and system reliability

Participate in Agile ceremonies, including sprint planning, daily stand‑ups, reviews, and retrospectives

Prepare and maintain technical documentation, solution design documents, and deployment guides

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

9–12+ years of overall IT experience

5+ years of hands‑on experience with Quadient Inspire (formerly GMC Inspire)





Strong experience in document composition, Customer Communication Management (CCM), and template development

Dynamic Communication

Experience integrating Quadient Inspire with REST/SOAP APIs and enterprise systems

Experience working with SQL and relational databases

Proficiency with version control systems such as GitExperience with CI/CD pipelines and deployment processes

Strong analytical, troubleshooting, and problem‑solving skills

Excellent communication, collaboration, and stakeholder management abilities

Preferred Qualifications

Experience in Banking, Financial Services, or Insurance (BFSI) domains

Exposure to cloud platforms such as Azure or AWS

Knowledge of DevOps practices and automation tools

Experience with document migration and modernization projects

Quadient Inspire Certification (highly preferred)

Experience working in Agile/Scrum environments

Technical Skills

Customer Communication Management (CCM)

Document Composition and Template Development

XML, XSLT, JavaScript

HTML, CSS

REST APIs and SOAP Web Services

SQL and Relational Databases

Git

Nice to Have

Banking, Financial Services, or Insurance domain experience

Cloud deployment and migration experience

Performance tuning and optimization expertise

Knowledge of document archival and output management solutions

Soft Skills

Strong leadership and team mentoring abilities

Excellent verbal and written communication skills

Strong presentation and stakeholder management capabilities

Ability to manage multiple priorities in a fast‑paced environment

Robust analytical thinking and problem‑solving skills

Collaborative mindset with a focus on delivering high‑quality solutions

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📌 Quadient Technical Lead / Toronto, ON (Hybrid) - Contract (Ontario)
🏢 AceStack
📍 Ontario