We are looking for a customer-focused Desktop Support Analyst to join a Financial Services organization in Toronto, Ontario on a Contract basis.

This position plays a key role in supporting employees and advisors by resolving day-to-day technical issues, preparing equipment for new hires, and maintaining a reliable end-user computing workplace.

The successful candidate will work closely with internal IT teams while delivering attentive, responsive service to both technical and non-technical users.

This is a 2 month contract to start, fully in office for client in North York, Ontario.

Responsibilities: Deliver first- and second-level technical support for staff and advisors, addressing incidents and service requests in a timely and thorough manner.

Set up workstations, user accounts, and equipment for current employees, ensuring a smooth onboarding experience from day one.

Diagnose and resolve issues involving desktops, laptops, printers,



scanners, mobile devices, software applications, and network access.

Administer and support core workplace technologies, including Microsoft 365, Windows 10 and 11, Active Directory, Azure, and Intune.

Track, assign, and maintain IT hardware inventory, including device deployment, recovery, and lifecycle updates.

Escalate complex issues appropriately and collaborate with Infrastructure and Security teams to support broader technical initiatives and problem resolution.

Provide deskside and remote assistance to users with varying levels of technical knowledge, maintaining a solid service-oriented approach.

Create and update support documentation, ticket notes, and knowledge resources to improve issue tracking and team efficiency

📌 Help Desk/desktop Support Analyst Toronto
🏢 Robert Half
📍 Toronto