Lead our global Production Services team as the Engineering Manager at BHSI. Drive reliability and governance of our Claims technology systems on a worldwide scale.
This position is pivotal for ensuring the robustness of BHSI’s Claims systems, including the Duck Creek platform, which serves clients across various regions. You will manage incident and problem resolutions and work closely with business operations to deliver exceptional service, fostering a culture of ownership and improvement.
Key Responsibilities:
• Mentor and develop a global Production Services team
• Cultivate accountability and a progressive team environment
• Direct cross-functional teams during critical incidents
• Collaborate with multiple departments to diagnose issues




• Maintain operational standards, focusing on service continuity
Requirements:
• 8–12+ years of experience leading production support teams
• 5+ years in managed roles within regulated sectors
• Robust knowledge of cloud systems and support tools
• Experience in managing high-impact incident responses
• Effective communication with all organizational levels
Enhance the performance and stability of BHSI’s Claims systems while leading a dedicated team focused on operational excellence.
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📌 Global Production Services Manager at BHSI (Toronto)
🏢 Berkshire Hathaway Specialty Insurance
📍 Toronto