Fidelity Clearing Canada is looking for an Incident and Release Management Lead to streamline incident processes and oversee critical application updates. This role is essential for ensuring effective incident resolution.
In this pivotal role, you will apply over five years of incident and release management experience to create effective processes for FCC. Responsibilities include coordinating response activities, facilitating training sessions, and maintaining incident-related documentation. Your ability to communicate between technical and non-technical teams will be vital.
Key Responsibilities:
• Develop incident management frameworks and playbooks
• Liaise with vendors for incident resolution support
• Drive analysis and improvements on incident processes




• Conduct testing of response scenarios and documentation
• Ensure effective communication during major incidents
Requirements:
• 5+ years of incident and release management experience
• University degree or equivalent necessary
• Strong analytical and communication abilities
• Experience in banking or brokerage environments
• Proficient in MS Office applications
Elevate incident management standards at Fidelity Clearing Canada while ensuring excellence in service delivery.
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📌 Incident and Release Management Lead Role (Toronto)
🏢 Fidelity International
📍 Toronto