About Us
At innov8 we have a unique culture built on innovation in the office space, providing industry leading information technology solutions and services. As a leading digital solutions company, we thrive at providing the best customer service experience to our customers. We are currently looking for a agile and self‑motivated IT Help Desk Support Technician to join our awesome IT support team. With offices in BC and AB, innov8 is strategically positioned to partner with businesses and offer IT support services.

Position Details
The IT Help Desk Support Technician role focuses on solving challenging technical issues while providing expert recommendations on server and desktop software/hardware. The successful candidate will provide on‑site, front‑line telephone and remote support to innov8 customers.

Key Responsibilities:

Perform remote and on‑site end‑user support as required for multiple small and medium‑sized businesses

Provide professional technical support on:

Servers & Desktops: Windows and MacOS

Mobile devices including: Android and IOS

Network equipment including routers, switches, access points, firewalls, VOIP

Document all work done in ticketing system

Communicate effectively and efficiently with clients and staff to schedule service tickets

Review/prioritize outstanding projects, requests, change and incident tickets

Work with software and hardware vendors

Requirements:

Technical diploma or a combination of experience and education

2+ years work experience required,



preferably in a Managed Services Provider environment

Must have in‑depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365

Advanced/Expert knowledge of common operating systems

Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD

Advanced troubleshooting and problem‑solving skills

Excellent interpersonal skills within a team environment

Outstanding Customer Service and communication skills (verbal and written)

Detailed organizational and time‑management skills

Nice to Haves:

Linux and PowerShell scripting

Programming languages such as PHP, ASP.NET, Perl, Python

Internet security and data privacy principles education

Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)

Able to architect IT solutions suitable for small and medium sized organizations

What we offer:

Competitive compensation program

Paid vacation and personal time off

On the job training and professional development

Extensive benefits plan including: Dental, Medical, and Extended Health

Annual performance and advancement opportunities within the company

We thank all those who express interest in this opportunity however only those short‑listed will be contacted. Please email resume and cover letter to [email protected]

#J-18808-Ljbffr

📌 IT Help Desk Support Technician (British Columbia)
🏢 Canada Tubeform
📍 British Columbia