Become a Retention Specialist at Quince and deliver outstanding customer experiences. Connect with customers and help resolve their queries through multiple communication channels.
As a Bilingual Customer Experience Specialist, you will thrive in this retention role by enhancing customer loyalty and satisfaction. Your empathetic approach will help turn challenges into success stories, and your product expertise will guide customers effectively. You’ll share actionable insights to continuously improve service quality.
Key Responsibilities:
• Manage each customer interaction with professionalism
• Resolve concerns empathetically to foster positive experiences
• Master navigation of support tools for productive communication
• Share actionable insights to enhance service
• Guide customers with in-depth product knowledge
Requirements:
• High School diploma or GED
• Bilingual in French and English
• Minimum 2 years in a customer service role
• Proven success building relationships remotely
• Reliable workspace and high-speed internet access
Leverage your empathetic nature and digital intelligence to excel in Quince’s customer-first culture.
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📌 Retention Specialist Bilingual Customer Experience Quebec City
🏢 Shop Circle
📍 Quebec City