The Opportunity Riide Holdings Inc. has an chance in their riide division, for an eager Call Taker to join the Dispatch Office.
This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riides advanced computer dispatch system.
Thedetails Status: Part-Time- Union (opportunity to transition too full-time) Location: Saskatoon, SK (Onsite) Start Date: Immediate Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), and weekends Reports To: Dispatch Manager The responsibilities The Call Taker is responsible to: Support customer service excellence by answering incoming calls with professionalism and efficiency; Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol; Positively interact with the Dispatch Office team; Proactively deescalate customer complaints.
Transfer issues to the Dispatch Manager; and Other duties as directed.
Therequirements To be successful as a call taker, you will possess:
General knowledge of Saskatoon (key landmarks, road names, etc.); Robust computer technology skills with the ability to learn new systems quickly; Proven customer service skills; Fluency in English with excellent verbal and written communication; Ability to work as part of a team in an open office concept; Self-motivated and able to work independently as required; and Reliable transportation to and from work.
The company Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a current system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide In addition to riide , Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.