RQ08467 - Application Support Specialist - Senior Job Openings RQ08467 - Application Support Specialist - Senior
About the job RQ08467 - Application Support Specialist - Senior Description
Responsibilities:
Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a customer first attitude throughout their day-to-day activities.
Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French
Management and reporting of Help Desk tickets
Escalating tier 2 and tier 3 support issues, and follow up as required
Building and management of core help desk support knowledge base
Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
Provide support to the business team by walking through delivered defects and change requests.
Work within established configuration and change management policies to ensure awareness, approval and success of changes
Collaborate with internal stakeholders to develop and maintain project documentation
Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise
Experience with IBM TRIRIGA Applications and/or other related IWMS systems
Direct technical COTS application customer support experience
Familiarity with agile teams and methodologies and tools, including JIRA
Ability to work independently and work across an integrated project team
Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas
Ability to promote I⁢ best practices and adherence to standard methodologies
SkillsExperience and Skill Set Requirements
Demonstrates experience with the Software Development Life Cycle (SDLC);




Demonstrates experience working with business/system requirements (e.g. providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)
Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
Experience with providing help desk support to ends users for IT applications
A proven track record in creating and maintaining documentation, such as project deliverables, defect reporting/management, service tickets, and customer communications
Communication Skills - 30%
Possess exemplary written and verbal communication skills in English
Possess a working proficiency level in French (reading, writing, oral interaction)
Experience working and effectively communicating with both IT project teams and business users
Outstanding interpersonal skills with the ability to create and maintain professional relationships with colleagues
Other Key Skills - 20%
Demonstrated ability to operate in a agile, fast-paced environment with a high degree of professionalism
Must be able to work in a team environment and proactively assist others
Experience with IBM TRIRIGA would be considered an asset; however experience with other enterprise-class IWMS programs may be considered
Public Sector Experience - 10%
Previous public sector experience in an organization of equivalent size and complexity to the Ontario Public Service
Previous experience with capital asset management would be considered an asset
MUST HAVES:
Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
Experience with providing help desk support to ends users for IT applications
Possess a working proficiency level in French (reading, writing, oral interaction)
Experience with IBM TRIRIGA Applications and/or other related IWMS systems
Experience working and effectively communicating with both IT project teams and business users

#J-18808-Ljbffr

📌 Application Support Specialist - Senior (Ontario)
🏢 Rubicon Path
📍 Ontario