RQ08947 - Middleware Specialist - Junior
About the job RQ08947 - Middleware Specialist - Junior
Description

Responsibilities Provide planning, consulting, technical analysis, design, deployment, development, testing, implementation, maintenance, upgrades and daily support of middleware products. General Skills Experience with applications servers

Skillset
For this position include but not limited to:

Operational Support Queue Management

Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets

Operational Support - Incident Management

Review submitted incident tickets to ensure completeness of information

Provide basic triage and assign to Tier 3 specialists as required

Monitor tickets to ensure compliance with service level targets

Provide support in closing/resolving tickets where required

Provide reports on current status of assigned tickets

Provide historical reports on volume, performance, trends, etc

Complete standard service requests in support of SUS clients such as:

Password administration

Account administration (add/delete/modify)

Access to tools such as monitoring, automated deployment, log analysis, etc.

Roles and Responsibilities
This position will support all operational work related to hosting client applications in the shared hosting environment of the Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and event monitoring lead.

The Middleware Administrator Analyst has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services.



This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation.

Skillset

Experience with middleware application suite such as but not limited to:

IBM WebSphere Application Server/NDM/Liberty

IBM DataPower

Deployment Automation

Middleware Monitoring tools e.g. ITCAM

Cloud technology including Kubernetes/Ansible

Experience with ITIL Incident Management process

Experience with Remedy/eSMT or other service management tools

Demonstrate strong communication and problem solving skills

Experience with standard MS office suite

Demonstrate initiative and responsiveness

Experience and Skill Set Requirements
General Coordination and Communication - 30%

Experience with coordinating initiatives with both technical and business stakeholders

Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language

Excellent analytical and problem-solving abilities

Experience with planning and implementation of changes

Experience creating and maintaining documentation for operational procedures

Service Management - 10%

Experience with ITIL best practices for IT Service Management including:

Change Management

Configuration Management





Experience with Remedy/eSMT or other service management tools in an IT support setting

2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAs

Experience with reviewing data and producing analyses, reports, and data visualizations

Middleware Support - 55%

Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment

2+ years working experience with Oracle Solaris (Sun Solaris) and/or Red Hat Enterprise Linux (RHEL).

2+ years working experience with IBM WebSphere/Liberty/NDM

2+ years technical working experience in supporting application/web servers

2+ years working experience with DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.

Experience with Managed File Transfer systems or FTP/SFTP system is an asset

Experience with using tools to automate processes

Development experience or exposure to DataPower platform is an asset

Development experience with Informatica, IBM MQ, IBM ACE is an asset

General exposure to cloud based computing solutions and concepts

General exposure to network topologies (firewalls, load balancers, DNS)

Public Sector Experience - 5%

Experience working within the OPS, BPS or other government would be preferred

Must Have

IBM WebSphere Application Server/NDM/Liberty

Deployment Automation

Middleware Monitoring tools e.g. ITCAM

Cloud technology including Kubernetes/Ansible/Jenkins and CI/CD concepts

Experience with ITIL Incident Management process

Experience with Remedy/eSMT or other service management tool

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📌 Middleware Specialist - Junior (Ontario)
🏢 Rubicon Path
📍 Ontario