ServiceNow Advisor - Government of Canada Client
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Direct message the job poster from Robertson & Company Ltd.

This on-site opportunity is for two resources to lead and coordinate the planning, adoption, and phased implementation of ServiceNow ITOM (Discovery) for a large federal government department.

This is a contract opportunity, that requires the team to be in office 5 days/week.

Key Responsibilities:

ServiceNow Infrastructure Implementation Project

Establish and support an ITOM governance framework, including roles, responsibilities, and decision-making structures

Develop and maintain a phased implementation roadmap aligned with operational priorities and compliance requirements.

Coordinate the deployment of MID Servers and credential management strategies across IT infrastructure.

Oversee the configuration and execution of automated discovery schedules for servers, network devices, and other critical infrastructure assets.

Support the design and implementation of a standardized CMDB data model aligned with the Common Service Data Model (CSDM).

Facilitate integration of authoritative data sources (e.g., MECM, AD, DRIMIS) and reconciliation processes to improve CMDB completeness and accuracy.





Lead stakeholder engagement across Service Management Centres (SMCs), Shared Services, and others to ensure alignment and adoption.

Develop and deliver training materials and sessions using a train-the-trainer model to build internal capacity.

Define and implement ITOM KPIs and dashboards to support executive decision-making and operational visibility.

Provide regular progress reports, risk assessments, and recommendations for continuous improvement.

Collaborate with partners to ensure all discovery activities meet security authorization requirements.

Support the development of SA&A; documentation and MID Server deployment matrices.

What you must bring to this role:

Must be eligible to obtain a federal government Reliability-level security clearance

Must have a ServiceNow Certified Technical Architect (CTA) certification, as well as a ServiceNow Certified Implementation Specialist – Discovery certification.

Must have a minimum of 48 months of related experience.

Must have experience developing and managing a comprehensive implementation roadmap aligned with operational priorities and compliance requirements.

Must be willing to work on-site in Ottawa (west) 5 days/week

Only those who are qualified will be contacted.

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📌 ServiceNow Advisor - Government of Canada Client (Quebec City)
🏢 RobertsonLtd.
📍 Quebec City