Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a contemporary wardrobe.

Position Overview
The Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, maintaining operational integrity, and developing and promoting human resources. They support the goals of the company and individual store, and may specialize in merchandising, inventory, or project-related areas.

Clienteling

Create and foster a database of Club Monaco customers

Implement a Personal Shopper Program

Provide unsurpassed customer service at all times

Implement a monthly outreach program to update client base as new product reaches the store

Brainstorm ideas for in-store events

Partner with store management team and district manager to execute store events

Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.

Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.

Lead Product Knowledge sessions for store staff

Communicate product and customer feedback to managers; also assist the Store Manager or General Manager with operations

Responsible for opening and closing the store on designated shifts

Ensure monitoring and execution of daily payroll goals

Assume Store Manager responsibilities in his or her absence

Organize schedules for Managers-in-Training and Stylists

To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results

Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goals

Entrepreneurial innovation to utilize all available tools within the framework of business to develop creative approaches to driving the business results

Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor





Ensures store actions optimise sales, merchandise investment, wage investment and minimise stock shortage

Ensures disciplined control of all store expenses

Leads the store’s business planning process

To contribute to long-term growth through minimum turnover, recruiting high-level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals

Encourages empowerment, reinforces ownership, and leads a positive work environment

Ensures management and service associates clearly understand and meet job expectations

Selects, trains and motivates management and associates to meet their responsibility of a full and functional team

Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities

Models and coaches selling service as well as other skills

Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements

Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business

Assesses and reacts to opportunities provided by competition

Ensures operational integrity in routines and practices in how the store works

Trains managers and service associates in inventory management and supervises physical inventory count

Trains, coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set-up, merchandising direction, damage processing, consolidations and overall store standards

Ensures that the brand integrity of the company is reflected to customers





Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs

Ensures store works to merchandising/flip calendars

Ensures store meets visual merchandising and maintenance standards

Contributes to the success of the Company’s growth by implementing effective loss prevention methods and policies and procedures

Monitors the application of policies and procedures

Models accurate and appropriate knowledge and use of policies and procedures

Regularly follows up and partners with LP responsible on audit standards, results, training and actions needed to meet loss prevention standards in conjunction with maintaining service level

Reviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made

To contribute to building a customer service-driven company through leadership skills and personal attributes

Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close the store they are responsible for finding replacement staff and must immediately inform DM/RM.

Experience, Skills, and Knowledge

ASC requires a minimum of 5 years retail management experience

Computer proficiency with MS Office; Outlook, Excel, Word

Excellent interpersonal skills supporting a team environment

Excellent English communication - verbal and written

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Ability to recognize and react to changing work demands

Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

Goal oriented: ability to stay focused on creating winning results

Dedicated to high levels of customer service and sales productivity

Transferability an asset and increases future opportunity on promotability

Must be able to work shift standing and walking and be able to lift approx 20 lbs.

Required to travel remote areas for business meetings

Must be able to pack, unpack and move stock when supporting in receiving/stocking store functions

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📌 Assistant Manager_ Sherway Gardens (Ontario)
🏢 Club Monaco
📍 Ontario