The Technician – Workplace Technology provides front-line technical support to ensure employees have reliable access to workplace technology tools. This role is responsible for troubleshooting, maintaining, and optimizing end-user hardware, software, and mobile devices in both in office and remote environments. The technician supports incident resolution, request fulfillment, and technology onboarding, ensuring a positive and effective end-user experience. Key Responsibilities: - Provide Tier 2 support for desktop hardware, operating systems, collaboration tools, and business applications.
Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and peripherals. - Deploy, configure, and patch end-user devices using enterprise tools (e.G., Intune, SCCM, JAMF, or equivalent).
Assist with onboarding/offboarding, including device provisioning,
📌 Help Desk Technician Vancouver
🏢 Insight Global
📍 Vancouver
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