Lead transformative customer operations at the forefront of service with a focus on engagement and satisfaction. This role at your organization emphasizes strategy execution, operational excellence, and data-driven innovation.As the Director of Customer Services & Operations, you will spearhead a comprehensive strategy for enhancing customer experiences across multiple channels. This position requires robust leadership skills, particularly in managing large teams in customer operations, billing, and regulatory compliance. You'll ensure that the company meets its obligations while fostering a culture of continuous improvement and high-quality service delivery.Key Responsibilities:
Drive customer experience transformation and engagement strategies
Leverage voice-of-customer insights for actionable improvements




Oversee contact centre performance and digital adoption
Manage process optimization initiatives through automation
Ensure compliance with regulatory and consumer protection lawsRequirements:
Minimum 15 years in customer operations leadership
7 years in senior leadership with multi-functional teams
Solid regulatory industry background in utilities or financial services
MBA or equivalent preferred with a focus on strategy
Proven digital transformation leadership experienceLead the strategic vision for customer success, enhancing operational performance while prioritizing regulatory compliance.#J-18808-Ljbffr

📌 Director Of Customer Experience Strategy Toronto
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📍 Toronto