Overview

Languages

Bilingual

Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hotel, motel, resort

Responsibilities

Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs




Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Experience and specialization

Computer and technology knowledge
Multi-line switchboard
Word processing software
Database software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet
Opera

Additional information

Security and safety
Bondable
Credit check
Criminal record check

Transportation/travel information
Own transportation
Public transportation is available

Work conditions and physical capabilities
Attention to detail
Fast-paced setting
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Perks

Financial benefits
Bonus

📌 Front Desk Agent Scarborough
🏢 Travelodge Toronto East
📍 Scarborough