Lead the Minnesota IT Services as the Director of the Enterprise Service Desk. This role focuses on shaping strategy and improving customer experience for 50,000 users through cutting-edge solutions.The Director position at Minnesota IT Services requires an experienced technological leader to oversee a major service organization. With responsibilities including the modernization of support services, workforce development, and the implementation of automation and AI, this role impacts enterprise technology support across the state of Minnesota. The successful candidate will ensure quality service delivery while partnering with various agencies and utilizing operational analytics for continuous improvement.Key Responsibilities:
Establish strategic direction for the Enterprise Service Desk




Lead modernization initiatives across technology support
Oversee a 24x7x365 support organization
Implement automation and digital service capabilities
Foster a high-performing team culture and developmentRequirements:
Minimum six years in enterprise technology services
Three years of supervisory experience
Proven experience in customer experience strategies
Ability to use performance data for organizational improvement
Solid communication skills for all stakeholder levelsShape the future of enterprise technology services in Minnesota with a focus on innovation and exceptional user experiences.#J-18808-Ljbffr

📌 Director Of Enterprise Service Desk Saint Paul (Canada)
🏢 Minnesota Direct Care and Treatment
📍 Canada