The Linchpin Co. is a people operations group offering custom recruitment and consulting services. At Linchpin, we know a company's most valuable resource is its people, and we are people experts!

We will be the point of contact between you and our client during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.

Our client is a rapid-growing CPG brand based in Vancouver, BC. What started as a small retail concept has expanded into national retailers across Canada. As the company scales, they are strengthening operations, elevating brand execution, and building structure across the business.

Role Summary

The Regional Operations Manager is the Vancouver anchor for all retail, HR, administrative, and operational support. This role ensures the retail location runs smoothly, brand standards are upheld, sales goals are met, and national operations receive consistent on-the-ground support.

Key Responsibilities

Retail Store Oversight

- Oversee cash-handling procedures and weekly deposit confirmations
- Track retail inventory between locations/warehouses
- Maintain back-of-house organization, labeling, and supply replenishment
- Support the floor during peak periods or staffing gaps
- Meet established performance metrics and KPIs

People & HR Support (Retail Team)

- Support hiring, including job postings, screening, and interviewing
- Recommend staffing levels based on seasonality and sales patterns
- Coordinate onboarding, including paperwork, uniforms, access, and training schedules
- Support customer service and safety training
- Assist with performance check-ins and elevate issues when needed
- Maintain consistent communication and team culture

Scheduling & Timesheets

- Manage weekly scheduling with the Retail Manager
- Ensure schedules align with budgeted hours and traffic patterns
- Approve timesheets and submit for payroll
- Track absences, vacations, and shift changes

Brand Consistency,



Experience & Events

- Maintain staff brand standards
- Oversee signage, product presentation, and display quality
- Ensure retail space cleanliness and organization
- Support local events, activations, and sampling initiatives
- Manage packaging and branded materials

Administration & Office Coordination

- Maintain digital filing systems and libraries
- Prepare weekly leadership updates, including inventory snapshots, staffing, scheduling flags, and checklists
- Triage general inbox emails and manage customer follow-ups

On-the-Ground BC Operational Support

- Serve as the Vancouver point person for tasks requiring physical presence
- Coordinate local deliveries, pickups, samples, and courier interactions
- Visit storage or 3PL partners as needed
- Support shipping/receiving photos, packaging QC, and product checks

Process Support

- Help document, update, and maintain processes and SOPs
- Communicate procedural updates to staff
- Ensure retail staff follow operational standards
- Identify gaps and propose improvements

Reporting Structure

- Reports to Founder & CEO for HR, brand, admin, and culture
- Direct report: Retail Store Manager
- Dotted-line to Supply Chain Manager for West-based support

Who You Are

- Highly organized with strong follow-through
- Comfortable multitasking across multiple functions
- Professional, approachable, and solutions-focused
- Able to handle confidential HR matters and feedback conversations
- Detail-oriented with strong brand and customer experience instincts
- Proactive, reliable, and supportive
- Able to lift heavy packages, up to 50 lbs

Qualifications

- 2–4 years in administration, coordination, retail operations, or HR support
- Strong communication and organizational skills
- Experience with scheduling, hiring, and people coordination
- Proficient in Google Workspace; willing to learn QuickBooks and EDI tools
- Based in Vancouver and able to work in person
<
- Strong sense of hospitality and brand execution

#J-18808-Ljbffr

📌 Regional Operations Manager (Vancouver)
🏢 The Linchpin
📍 Vancouver