Title: ProgramAssistant- (Casual)

Number of Positions: Multiple

Competition Number: C178

Location: Phoenix Center (Main Campus)

Position Status: Casual (On Call)

Reports to: Program Manager

Compensation: (Grid21) $29.76 - $31.64

Job Summary
The Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports,life skills assistance, information, resources, and demonstrations, inaccordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy workplace.

Responsibilities
Client Services

Providesfeedback and input regarding clients’ needs, performance, and progress

In accordancewith established care plans, assists clients with the development of lifeskills such as maintaining personal hygiene, housekeeping, meal planning andpreparation, meeting financial obligations, making and keeping appointments,and interpersonal skills by methods such as demonstrating and modelingappropriate actions

Administersmedication to clients and provides medication reminders, in accordance withestablished policy

Participates inand oversees various client-focused social and recreational activities

Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients’ needs. Provides clients withrelated information

Assists clientswith activities of daily living such as feeding, lifts and transfers, grooming,and toileting

Accompaniesclients on outings such as appointments, shopping, and leisure activities

Completes andmaintains related records and documentation such as statistics, progressreports, and daily logs

Receives clientfeedback, and inquiries and complaints, and responds as required

Performshousekeeping duties such as sweeping and mopping floors, vacuuming, dusting,washing dishes, and laundry

Required todebrief with incoming shifts to ensure detailed transfer of information (e.g.concerns)

Support a safe, wellmaintained and healthy building environment

Complete regular rounds offacility as scheduled throughout shifts

Providesdirection to volunteers as required

Performs otherrelated duties as assigned.

Qualifications

Grade 12

Certificate inCommunity Social Service.

1 year of experience workingwith marginalized populations, substance use services, mental health,corrections, etc., or equivalent

Satisfactory completion of a criminal records check with vulnerablesector screening is required

Satisfactory completion of Tuberculosis Screeningform is required

Satisfactory completion of Employee Immunization Record form is required

Satisfactory completion of Nonviolent crisis intervention (NVCI)

First Aid 1 and Current CPRcertificate is required





Skills & Knowledge

Knowledge of Windows, Microsoft Word, Excel, and database management systems

Knowledge ofand ability to operate standard office equipment, including: telephone system,fax machine, photocopier, printer, and computerized building securitymonitoring system

High level ofintegrity and dependability with a strong sense of urgency andresults-orientation

Strong problemsolving, analytical, and creative skills with the ability to exercise soundjudgement and make decisions based on accurate and timely analysis

Stronginterpersonal skills and ability to communicate effectively in writing andverbally

Demonstratedcommitment to the social sector with a passion for the organization’s missionis essential

Competencies
Approach to Work

Demonstrates initiative,flexibility, adaptability and resourcefulness

Actively seeks andincorporates feedback to inform continuous self-improvement

Sets goals, creates andimplements action plans, monitors progress, and evaluates results

Adeptly manages competingtasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

Highdegree of relevant and current job knowledge and skill

Consistentlyproduces accurate, thorough, high-quality work in a timely manner

Buildsand promotes a culture of health and safety in the workplace

Implementsand enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Modelsindependent thinking and creativity

Demonstrateseffective problem-solving skills

Makesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of action

Exercisessound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expressesthemselves clearly and professionally both verbally and in writing

Displayshigh emotional intelligence; uses tact and diplomacy in dealing with sensitive,complex and confidential situations

Hasa manner, style and presence that makes a positive impression

Listensto and considers others’ views

Personal Leadership

Modelsthe organization’s core values of social justice, teamwork, social innovation,and strength-based practices

Fostersenthusiasm, energy and commitment

Takesresponsibility for personal actions, performance and health

Isreliable and accountable; shows up on time ready to work

Teamwork & Collaboration





Effectivelyworks with their colleagues to ensure organizational success

Championspositive working relationships with staff and external stakeholders

Supportsan environment of openness, and champions teamwork and communication acrossprograms

Leveragesthe expertise and experience of others for organizational success

People Leadership

Takesresponsibility for the success of the organization

Inspires,motivates and influences others in the organization

Actsas an ambassador of the organization, promoting the values and mission

Demonstratespride and enthusiasm to the team and promotes cooperation, fairness andequity

People Management

Displaysinterest, concern and respect for their staff and their staff’s development

Establishesclear roles, responsibilities, priorities and performance targets for staff

Motivates,develops and retains a talented, high-performing team

Givesrecognition and acknowledgement to staff for their achievements

Task Leadership

Ableto translate the strategic goals and priorities of the organization into anachievable and measurable operational plan for their unit

Makesclear, consistent, transparent and timely decisions

Displayseffectiveness, assertiveness and persistence in the pursuit of program goals

Ableto identify gaps in knowledge or capacity and seek the appropriate supportand/or resources

Task Management

Strivesfor high-quality performance and takes initiative to seek improvement inoutputs and efficiencies

Delegatesappropriately to fully utilize their staff to accomplish program goals

Createsa sense of accountability for results

Overseesand manages the organization’s resources, including ensuring sound financialmanagement

Closing Details
Closing Date

Internalapplications will be accepted until July 13th, 2026, 04:00 pm

“Allemployees, including laid off and displaced employees, are entitled to apply onthe vacancy and be considered pursuant to the provisions of Article 12.9.”Internal applicants must notify the manager of intent to apply.

Externalapplicants will be reviewed after internal applicants have been reviewed andinterviewed.

Allqualified applicants are welcome to apply.

Phoenixis committed to employment equity and encourages applications from people ofall gender identities and expressions, persons with disabilities, Indigenouspeoples and visible minorities. Persons with disabilities who anticipateneeding accommodations for any part of the application and hiring process maycontact our HR department. Any personal information provided will be maintained in confidence.

Whilewe thank all applicants for their interest in this opportunity, only thoseselected for an interview will be contacted.

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📌 Program Assistant - (Casual) (British Columbia)
🏢 Phoenix Society
📍 British Columbia