Join the IT team as an IT Technician providing expert Level 2 support. Collaborate with Level 1 technicians while managing Microsoft platforms and enhancing security through innovative automation practices.

This associate position requires over 5 years of IT experience along with ITIL certification. As part of your role, you’ll respond to complex requests, manage system administration, and coach junior technicians. Additionally, you’ll drive security improvement projects and automate processes using PowerShell or Python, ensuring operational efficiency.

Key Responsibilities:
• Provide expert support and manage escalated user requests
• Document resolutions thoroughly and mentor Level 1 staff
• Oversee administration of AD, Azure AD, Exchange systems




• Participate in security improvement and automation projects
• Ensure proper licensing and documentation of company systems

Requirements:
• 5+ years as an IT Technician in a relevant role
• ITIL Foundation certification required
• Proficient in Microsoft systems and scripting languages
• Solid understanding of networking and security technologies
• Bilingualism: French required, functional English

Utilize your IT skills in a collaborative environment dedicated to security, user support, and technological advancement.
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📌 Experienced IT Technician with Focus on Security and User Support (Quebec City)
🏢 DELAN - IT Talent Solutions
📍 Quebec City