Customer Solutions Architect (CSA)

We are seeking a Customer Solutions Architect (Sales Engineer) to prime pre‑sales solutioning across our data, voice, mobility, and IoT portfolios and drive success and experience post‑sales. As a trusted advisor, you will combine technical expertise with a consultative, customer‑first approach—simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer‑centric solutions that drive top‑line growth, cross‑sell opportunities, and faster contract‑to‑cash execution.

Company Overview

Empowering our partners to make the world a better place, together. TELUS Partner Solutions connects domestic and international facilities‑based and virtual over‑the‑top services providers to TELUS' award‑winning network and empowers resellers with a portfolio of industry‑leading solutions purpose‑built to help grow their technology and communications businesses.

Responsibilities

- End‑to‑End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM‑based connectivity, connected car, telemetry, asset tracking)
- Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business‑relevant solutions for diverse technical and executive audiences
- Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi‑product solutions,



and support cross‑sell and new logo acquisition as the trusted technical advisor
- Customer Relationship & Experience: Build strong, long‑term customer relationships through a customer‑first mindset, deeply understanding business drivers, challenges, and growth opportunities

Qualifications

- Technical Edge
- 3–7+ years of experience in telecommunications or technical pre‑sales
- Robust knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
- Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments

- Core Areas

- Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
- Voice: Strong background in SIP, VoIP, trunking, toll free, and SMS messaging
- Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
- Experience working with or integrating RESTful APIs
- Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)

- Soft Skills

- Customer‑Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
- Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
- Bilingual Excellence: Fluency in both English and French is required/preferred

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📌 Customer PreSales Solutions Architect- Wholesale Solutions (Montreal)
🏢 Telus
📍 Montreal