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The Opportunity
This position is responsible for the administrative support of multiple Group Benefits and Retirement (RRSP and pension) programs in Oracle HCM. It is also responsible for providing guidance to our residences in Quebec, Ontario, Alberta and British Columbia on Group Benefits for active employees and those on a leave of absence. All duties are performed in accordance with Chartwell’s vision, mission and value statements.

Key Accountabilities

Benefits & Retirement Plan Administration

Serve as the main contact for group benefits and retirement plans across assigned residences.

Process benefits and retirement enrollments in HCM for hires, job changes, transfers, and terminations, including managing exceptions.

Maintain up-to-date administrative records for all plans.

Forward RRSP applications to the vendor in a timely manner.

Conduct audits on eligibility and participation.

Support the semi-annual pro‑ra process as needed.

Leave of Absence & Employee Support

Prepare benefit‑related leave forms for employees on absence.

Support the leave process as directed.

Ensure confidentiality of employee personal information.

Projects & Community Engagement

Contribute to special projects as assigned.

Act as an ambassador with residents, families, staff, volunteers, and visitors.

Qualifications
Education

Completion of a post‑secondary diploma in Human Resources, Business or other relevant field.

Experience

Minimum of two (2) years working in benefit and retirement plan administration.

Skills & Abilities

Bilingual in English and French (spoken and written)

Detail‑oriented with solid organizational skills

Knowledge of various benefits and pension plans





Understanding of how benefits impact payroll

Strong customer service skills with professionalism and discretion

Excellent time management; able to plan, prioritize, and multitask

Clear and effective communicator at all organizational levels

Strong interpersonal skills with the ability to build positive relationships

Works well independently and collaboratively

Able to interpret and apply company policies and procedures

Skilled in preparing reports and presenting findings

Maintains strict confidentiality

Proficiency in Microsoft Word and Excel

Effort
The mental effort is high and requires attentiveness and/or concentration with people and a computer screen. The physical effort is moderate requiring keyboarding, walking, and sitting.

Working Conditions
Work is generally performed in an office environment.

About Us
At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-(phone hidden).

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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📌 Benefits Administrator- Bilingual (Ontario)
🏢 Chartwell Retirement Residences
📍 Ontario