Location: Markham, ON Posted: 7/9/2026 Location Name: HSIO-Markham

Wage: Depends on Experience

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for communications, mobile, RF, optics, and commercial electronics markets. ACS designs and manufactures a wide range of innovative connectors and cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Job Description
The IT Support Analyst provides day‑to‑day technical support to employees, assists with system administration tasks, deploys new hardware, and supports core IT infrastructure operations. This role requires excellent customer service skills, strong troubleshooting abilities, and a willingness to collaborate with global IT teams.

Roles & Responsibilities
End‑User Support & Troubleshooting

Provide hands‑on Level 1/2 support for hardware, software, and network issues.

Troubleshoot Windows 10/11 laptops, Office 365 applications, printers, VPN connectivity, mobile devices, and peripherals.

Support MS Teams calling/phone system issues.

Manage tickets using a modern ITSM platform (Freshservice or ServiceNow).

Deliver exceptional customer service and maintain clear communication with end users.

Hardware Deployment & Site Support

Image, configure, and deploy new laptops, desktops, and mobile devices.

Provision and support iPhones/Android devices and manage carrier activations.

Maintain and support onsite printers, scanners, and shared devices.

Assist with conference room setups, AV testing, and workstation installations.

Systems Administration Support

Assist with user and device management in Intune,



ensuring compliance with corporate security standards.

Perform basic administration tasks in Active Directory and Microsoft Entra ID (account creation, group membership, password resets, access changes).

Help administer Microsoft 365 licensing, applications, and SharePoint permissions.

Support patching, monitoring, and remote management via NinjaOne.

Infrastructure & Network Assistance

Work with the Network Engineering team to support basic network tasks.

Troubleshoot local connectivity issues and assist with switch and Wi‑Fi troubleshooting as directed.

Support VPN connectivity using FortiClient.

Assist Cybersecurity and Infrastructure teams with remediation tasks when required.

ITSM, Documentation & Process Adherence

Follow ITIL‑aligned ITSM processes (incident, request, change).

Maintain accurate documentation for assets, procedures, and user guides.

Ensure best practices are followed for security, compliance, and operational standards.

Provide feedback to improve workflows and help optimize the user experience.

Required Qualifications

2+ years of IT support experience in a corporate environment.

Strong troubleshooting skills across hardware, Windows OS, Microsoft 365, and network basics.

Hands‑on experience with:

Microsoft Intune

Active Directory

Microsoft Entra ID

Office 365 administration

SharePoint (permissions, sites, basic troubleshooting)





VPN technologies (FortiClient strongly preferred)

Ticketing systems such as Freshservice or ServiceNow

Monitoring and remote management tools (NinjaOne preferred)

Experience supporting printers, mobile phones, and onsite equipment.

Strong communication skills and a customer‑focused mindset.

Ability to work independently at the site.

Preferred Qualifications

CompTIA A+, Network+, or equivalent certifications.

Experience in manufacturing or multi‑site environments.

Familiarity with ITIL or formal ITSM frameworks.

Basic knowledge of networking (LAN/Wi‑Fi), cabling, and switch connections.

Experience supporting Teams calling/telephony.

Why Join Amphenol?

Be part of a global leader in interconnect technology.

Work with a team passionate about innovation and results.

Access professional development opportunities and career advancement.

Receive competitive compensation and benefits.

Base salary range: $50,000 – $70,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. Base salary is one facet of Amphenol’s total rewards package which includes medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in a defined contribution pension plan.

Amphenol is an “Equal Prospect Employer” – Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/

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📌 IT Support Analyst (Ontario)
🏢 Amphenol Communications Solutions
📍 Ontario