The Group Perks Analyst is responsible for answering client inquiries and providing information regarding products, services and policies. Provide account support/services, such as creating/handling renewal documentation and claims experience reports, and processing requests for service. The Group Benefits Analyst will also be required to resolve customer complaints via phone or email.

Responsibilities

Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan

Provide administrative support to the firm’s Account Managers/Group Benefits Consultants.

Maintain customer records by updating account information on CRM system (Applied Epic)

Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally.

Maintain thorough knowledge of product/services offered by various group insurance carriers.

Prepare renewal and claims experience reports by collecting and analyzing customer information.

Provide information to customers and the public concerning goods, services, schedules, rates,



regulations and policies in response to telephone and in-person inquiries.

Educate plan members/administrators on all aspects of their benefit plan, if required.

Requirements

Minimum Education: Completion of Secondary School. Completion of some college or other post-secondary programs preferred.

Minimum Experience: At least 2-5-years’ experience in a group insurance support role.

Thorough knowledge of group insurance products and/or services.

Excellent listening and communication skills.
Conflict resolution and problem solving skills.

Proficient in Word, PowerPoint, Excel

Experience with marketing reports preferred, but not required

We are committed to providing an inclusive and accessible recruitment and employment experience. Accommodations are available throughout the selection process in accordance with applicable human rights and accessibility legislation. If you require accommodation, let us know and we will work with you to meet your needs.

#J-18808-Ljbffr

📌 Group Benefits Analyst (Ontario)
🏢 Penmore Group of Companies
📍 Ontario