What is the opportunity?
As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

What will you do?

You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and prospect spotting.

As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.

Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.

Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.





What do you need to succeed?
Must-have

Minimum of 2 to 3 years of banking experience.

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Strong working knowledge of Microsoft Office Suite.

Proven client service skills.

Excellent organizational skills.

Nice-to-have

Completion of IFC or CSC.

Post-secondary education in Commerce or Business Administration.

What’s in it for you?

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

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📌 Private Banking Associate- EN (Quebec City)
🏢 RBC
📍 Quebec City