Job Description
Job Summary
The Bilingual Program Managers responsibility is to serve as a communication hub between assigned customer accounts and the company, offering new services or products to existing clients as relevant and necessary and managing and solving any customer complaints or issues while meeting all terms and conditions of sales contracts. This role is responsible as well for analyzing open orders and keeping on time deliveries

Duties and Responsibilities

Handle inquiries and requests from customer accounts meeting all terms and conditions of sales contracts

Coordinate meetings to communicate the latest orders and/or any backlogs, creating action plans, identifying and mitigating potential risks

Customize and implement tailored training materials and communicate account related changes affecting the customer service team while promptly addressing inquiries and offering support as needed

Coordinate internally with the distribution center to prioritize shipping orders, confirm value-add procedures, receive products, fulfilling internal work orders and managing transfers efficiently

Assist and collaborate with the ESF team to maintain electronic store applications for determined accounts this includes assistance with catalog creation, product photos, style changes, shipping changes or out of stock items

Generate progress reports for clients and senior leaders

Collaborate with production and planning teams to ensure timely production and delivery, monitoring shipments for potential need of express shipping

Coordinate with the production team to obtain quotes, requests samples, update pricing information and explore alternative options for current items

Collaborate with the product development team to innovate, set up new products,



coordinate sample shipments and gather customer feedback to enhance products and services

Ensure price increases are communicated to the appropriate teams

Represent the company on customer meetings and calls

Assist on contract renewals, RFPs and RFIs

Other duties as assigned

Experience and Education

College/associate’s degree in business administration, supply chain, fashion design or any related field

Experience in retail, customer service and account management, preferably from garment and apparel industries

Minimum 2 years’ experience

Knowledge, Skills and Abilities

Knowledge of garment and apparel industry

Verbal and written communication skills

Active listening and talking to others to convey information effectively

Ability to speak and write clearly in English and French

Ability to analyze complex data

Service orientation – actively looking for ways to help people

Time management

Dependability, being reliable and fulfilling obligations

Cooperation being pleasant with others and displaying a good-natured, cooperative attitude

Self-control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations

Computer knowledge MS Excel, Outlook, Word, WMS and ERP systems (Blue Cherry), SQL, Electronic Store Applications

Working Conditions, Physical Effort and Setting

Sitting for 5 to 8 hours

Little physical strength

Accommodation and Equal Opportunity
Unisync will accommodate all applicant accommodation requests and employees with disabilities. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation.

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📌 Program Manager - Bilingual (English & French) (Ontario)
🏢 Unisync Group
📍 Ontario